Frequently Asked Questions
Last updated: 2026/1/30
Ordering & Payment
Q: What payment methods do you accept? A: We accept Visa and Mastercard. All payments are processed securely at checkout.
Q: Do prices include taxes? A: Yes, all prices displayed include applicable taxes. You will not be charged additional taxes at checkout.
Q: Can I modify or cancel my order after placing it? A: Order modifications or cancellations may be possible before shipment, but cannot be guaranteed. Contact us immediately at info@neatstead.com or +1 305-463-7281. Once an order has shipped, it cannot be canceled and must be returned following our return policy.
Shipping & Delivery
Q: Where do you ship? A: We ship to addresses within the United States only.
Q: How much does shipping cost? A: Orders of $95 or more receive free standard shipping. Orders under $95 have a flat shipping rate of $8.
Q: How long will it take to receive my order? A: Orders are processed within 1–3 business days. After shipment, delivery takes 3–5 business days. Total time from order to delivery is typically 4–8 business days.
Q: Which carriers do you use? A: We ship via USPS, UPS, FedEx, or regional carriers depending on your location and package requirements.
Q: Will I receive tracking information? A: Yes, you will receive a shipping confirmation email with tracking details once your order ships.
Q: What if my order arrives damaged or incorrect? A: Please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or refund and cover return shipping costs for damaged or incorrect items.
Returns & Refunds
Q: What is your return policy? A: You may return eligible items within 30 days of delivery. Items must be unused, in original condition, and in original packaging.
Q: How do I start a return? A: Contact us at info@neatstead.com or +1 305-463-7281 to request a return authorization. We will provide return instructions.
Q: Who pays for return shipping? A: Customers are responsible for return shipping costs on standard returns. We cover return shipping for defective, damaged, or incorrect items.
Q: When will I receive my refund? A: Refunds are processed within 10 business days after we receive and inspect your returned item. Allow additional time for your bank or card issuer to post the credit.
Q: Are original shipping fees refundable? A: Original shipping charges are non-refundable unless the return is due to our error.
Q: What items cannot be returned? A: Items marked as "Final Sale" or customized products cannot be returned unless defective.
Customer Service
Q: How can I contact customer service? A: You can reach us by phone at +1 305-463-7281 or email at info@neatstead.com. Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM Central Standard Time (CST).
Q: How quickly will you respond to my inquiry? A: We typically respond to email inquiries within one business day during our service hours.
Store Information: Neatstead 2000 Faulkland Rd, Wilmington, DE 19805-0000, United States Phone: +1 305-463-7281 Email: info@neatstead.com Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)