Terms of service
Last updated: 2026/1/30
Agreement to Terms By accessing or using the Neatstead website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.
Use of Website You may use our website for lawful purposes only. You agree not to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Transmit harmful code or interfere with website functionality
- Attempt unauthorized access to our systems
- Use automated systems to access the site without permission
Account Responsibilities If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately of any unauthorized use.
Product Information We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product information is complete, accurate, or error-free. We reserve the right to correct errors and update information without prior notice.
Pricing and Availability All prices are in U.S. dollars and include applicable taxes. Prices are subject to change without notice. We reserve the right to limit quantities or discontinue products at any time.
Orders and Payment By placing an order, you make an offer to purchase products subject to these terms. We reserve the right to refuse or cancel orders for any reason, including product availability, errors in pricing or product information, or suspected fraud.
Payment is due at the time of order. We accept Visa and Mastercard. See our Payment Policy for additional details.
Shipping and Delivery We ship to addresses within the United States only. Shipping costs and delivery timeframes are outlined in our Shipping & Delivery Policy. Orders of $95 or more receive free shipping; orders under $95 incur an $8 shipping fee. Processing time is 1–3 business days, and transit time after shipment is 3–5 business days.
Returns and Refunds Returns are accepted within 30 days of delivery for eligible items. Return shipping costs are the customer's responsibility unless the return is due to our error. Refunds are processed within 10 business days of receiving the returned item. See our Returns & Refund Policy for complete details.
Cancellations Orders may be canceled before shipment depending on order status, but cancellation cannot be guaranteed. Once shipped, orders cannot be canceled and must be returned following our Returns & Refund Policy.
Intellectual Property All content on this website, including text, graphics, logos, images, and software, is the property of Neatstead or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.
Limitation of Liability To the fullest extent permitted by law, Neatstead shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or products. Our total liability shall not exceed the amount you paid for the product in question.
Indemnification You agree to indemnify and hold Neatstead harmless from any claims, damages, or expenses arising from your violation of these terms or your use of our website.
Governing Law These Terms of Service are governed by the laws of the State of California, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of California.
Dispute Resolution Any disputes arising from these terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.
Severability If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full effect.
Changes to Terms We reserve the right to modify these Terms of Service at any time. Changes will be effective upon posting to the website. Your continued use constitutes acceptance of the modified terms.
Contact Information For questions regarding these Terms of Service, please contact us:
Neatstead 2000 Faulkland Rd, Wilmington, DE 19805-0000, United States Phone: +1 305-463-7281 Email: info@neatstead.com Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)