Privacy policy
Last updated: 2026/1/30
Introduction At Neatstead, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
Information We Collect We collect information you provide directly, such as:
- Name, email address, phone number, and shipping address when you place an order
- Payment information (processed securely by our payment processor)
- Account credentials if you create an account
- Communications you send to us
We also automatically collect certain information when you visit our website, including:
- Browser type, device information, and IP address
- Pages viewed, links clicked, and time spent on our site
- Referring website and search terms used to find us
How We Use Your Information We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders, including shipping updates
- Respond to your inquiries and provide customer support
- Improve our website, products, and services
- Detect and prevent fraud
- Comply with legal obligations
Cookies and Tracking Technologies We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie settings through your browser, though disabling cookies may affect site functionality.
Information Sharing We do not sell your personal information. We may share your information with:
- Service providers who assist with order fulfillment, payment processing, shipping, and website hosting
- Law enforcement or regulatory authorities when required by law
- Business partners with your consent
All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Data Security We implement reasonable security measures to protect your information from unauthorized access, alteration, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Your Rights Depending on your location, you may have rights to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Object to certain processing activities
To exercise these rights, please contact us at info@neatstead.com or +1 305-463-7281.
Data Retention We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Children's Privacy Our website is not intended for children under 13, and we do not knowingly collect information from children.
Changes to This Policy We may update this Privacy Policy periodically. The "Last updated" date at the top indicates when changes were last made. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us If you have questions about this Privacy Policy or our data practices, please contact us:
Neatstead 2000 Faulkland Rd, Wilmington, DE 19805-0000, United States Phone: +1 305-463-7281 Email: info@neatstead.com Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)