Payment Methods
Last updated: 2026/1/30
Accepted Payment Methods We accept the following payment methods:
- Visa
- Mastercard
All payments are processed securely through our payment gateway.
Payment Authorization When you place an order, your payment method will be authorized and charged at the time of purchase. You must have sufficient funds or credit available to complete the transaction.
Pricing and Taxes All prices displayed on our website are in U.S. dollars and include applicable taxes. You will not be charged additional taxes at checkout. The total amount shown at checkout, including any shipping fees, is the final amount you will pay.
Shipping Fees Shipping costs are calculated based on your order total:
- Orders $95 or more: Free shipping
- Orders under $95: $8 flat rate shipping
Shipping charges are clearly displayed before you complete your purchase.
Payment Security We use industry-standard encryption and security measures to protect your payment information. We do not store complete credit card details on our servers.
Fraud Prevention Orders may be subject to verification to prevent fraudulent transactions. We reserve the right to cancel orders that do not pass our security checks or appear suspicious. If additional verification is needed, we will contact you using the information provided.
Failed Payments If your payment is declined, please verify your payment information and try again. Contact your card issuer if problems persist. Orders will not be processed until payment is successfully completed.
Store Information: Neatstead 2000 Faulkland Rd, Wilmington, DE 19805-0000, United States Phone: +1 305-463-7281 Email: info@neatstead.com Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)