Payment Methods

1. Accepted Payment Methods

To ensure a simple and secure shopping experience, we accept the following payment methods:

Credit and debit cards: We accept major cards such as Visa and MasterCard. Your card information is fully encrypted and processed securely throughout the payment process.

2. Transaction Security

All payments made on our website are protected by advanced encryption technology. Sensitive information is transmitted securely and is never stored or shared with unauthorized third parties.

We also use anti-fraud verification systems to help ensure each transaction is legitimate and secure.

3. Currency and Taxes

All prices displayed on the website are shown in US dollars ($) and include applicable taxes and fees.

No additional fees will be added at checkout. The total amount due will be clearly indicated on the payment page before the order is confirmed.

4. Processing Time

Once payment is completed, you will receive a confirmation email containing the order number, transaction details, and an electronic receipt.

Orders are generally processed within 1–3 business days.

5. Refunds

In the event of an approved return or cancellation, the refund will be issued using the same payment method used for your order (Visa, MasterCard).

Receipt times may vary depending on your bank, but the refund is generally processed within 1–5 business days after the return is confirmed.

6. Contact

If you have any questions about payment methods or need assistance during your transaction, please contact our customer service:

Address: 2000 Faulkland Rd, Wilmington, Delaware 19805-0000, United States

Customer Service Number: +1 305-463-7281

Email: info@neatstead.com

Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (ET)